YACHT CHARTER’S MOST METICULOUS TEST
We have a 5-stage charter test for all our yacht fleets, culminating in a personal visits from our charter team.
HOW DOES IT WORK?
Every time we launch a new destination, we systematically review all the yachts available there.
We visit the destination, spend time at the yacht base and explore the sailing area around it. We look at the practicalities, for example: where it’s located for travel, transfers and facilities and shops. It is a necessity that the location will allow you to sail to the very best islands, ports, harbours and bays in the area.
We then systematically review every fleet of yachts and shortlist the specific models that are the most modern, with great design and from the best award-winning yacht manufacturers. We select only those that are best suited for our clients to charter in great locations, and the best fit for sailing and exploring top islands and coastlines in that region.
Once we have shortlisted the best yachts available, we begin the process of checks on the fleet operational management, standards and conformity. These are our up-and-coming yachts to compliment our long standing select yacht fleets. From small boutique collections to larger fleets who we have partnered with for many years, we work together to provide the best quality yachts and service available in the industry.
We have a robust selection process which involves checks at every level from ownership and management level to the yacht maintenance programs. We thoroughly check standards of yacht base staff from engineers, to sail makers to domestic staff, as well as the yacht base management office-based teams who will handle charter administration and welcome for our clients when they arrive at the yacht base.
For the final stage of the selection process, we will arrange a visit from our trained and experienced operational team for review and evaluation. We work behind the scenes to monitor and evaluate how the teams work with the yachts and customers and check the models and standards of the yachts. If they pass these tests then the next stage is an organised visit from us to assess quality, customer service levels, support and of course the standard of the yachts.