Island Sailing Privacy Policy & Cookies
Island Sailing understands and respects the importance of your privacy. We are committed to complying with all data protection laws and want you to feel confident in the measures we are taking to uphold your data privacy rights.

This privacy policy explains how we, Island Sailing collect and use your personal information. In it we explain the types of information we collect, how we collect it, what we use it for and who we may share your personal information with. We also let you know what rights you have over your information.

We will only process your personal data as set out in our privacy policy or otherwise notified to or agreed by you or as we are otherwise permitted to do in accordance with data protection laws.

For the purposes of data protection laws, we, Island Sailing Limited, are a data controller in respect of the personal data you provide us with.

What information might we collect about you?
We do our best to keep the information we collect about you to the minimum necessary.

The information we collect on how you interact with Island Sailing. For example, if you’re booking a charter through us we are likely to ask for more information than if you’re only requesting a brochure or browsing our website. We may collect, use, store and transfer different kinds of personal information about you, which we have summarised below.

Details about you: Your first and last name, marital status, title, gender, email address, telephone number, date of birth, loyalty membership details, your reasons for travel, meal and other travel preferences or dietary requirements.

Payment details: Your bank details and payment card details when making a booking with us. Details about payments to and from you and other details of products and services you have purchased from us.

Identification documents: If you are travelling on a route requiring advance passenger information, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date.

Details about your booking with us: Details such as where you are flying from and to, your booking information (including anyone else on the booking), details of any other relevant information so that we can provide you with the service you have arranged with us.

Details from your interactions with us: Information about interactions or conversations with us and our staff, including when you make enquiries, comments, complaints or submit feedback to us. This could also include username and password and your interests, marketing preferences and survey responses.

Your use of our systems and services: This includes how you use our site, app, retail stores, call centres and/or social media pages, IP addresses and information you may post on social media.

Job applications: If you apply for a job with us, your CV, work history, educational details and the role you are applying for.

Special types of data: In certain circumstances we may need to collect information from you that is deemed sensitive. For example, we might collect:

• Data about your health. Knowing your dietary requirements and any medical conditions you have will ensure that the trip is suitable for you and any necessary adjustments are made.
• Information about your religion (for example if you specify a meal preference that indicates a particular religion, such as a kosher or halal meal).

We aim to keep sensitive personal data collection to a minimum necessary. Unless we have a specific lawful reason to use this information, we will always ask for your consent before we collect it.

If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How do we collect your information and why?
Depending upon your interactions with us, we might collect information in the following ways:

Direct Interactions: You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone and email or otherwise, This includes personal data you provided when you:
• book or search for a charter via our website, any apps we use, our call centre;
• fill in part of the booking information on our site but do not complete the booking;
• request a brochure, sign up to receive email updates, participate in any of our competitions, promotions (for example via any social media channels, email or our site), surveys or market research;
• create an account on our website and enter information onto online forms;
• provide us with information about an accident, illness or incident that occurred or other related feedback;
• apply for a job with us by email or via the site;
• contact us via our call centres, press office, social media, post, email, website or instant messenger. Our interactions with you may be recorded and monitored for the purposes of improving customer service, quality assurance, training, security and general business purposes; or
• attend any of our events.

Automated technologies or interactions
If you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy below for further details.

Third parties or publicly available sources
We may receive personal data about you from various third parties as set out below:
• charter operators or other parties we work with if you make a complaint to them;
• analytics providers

What do we use your information for?
Under data protection laws we are allowed to use personal information only if we have a proper reason to do so such as:
• to fulfil a contract we have with you or;
• when it is our legal duty or;
• when it is in our legitimate interest (or those of a third party) and your interests and fundamental rights do not override those interested; or
• when you consent to it

We do not generally rely upon consent as a legal basis for processing your personal data other than in relation to sending our own or third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us via the contact details below.

We have set out below a description of the ways we plan to use your personal data, and the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

• To manage your booking with us. We will use your information to provide you with any travel or event services that you request or purchase. This entails booking your yacht charter, organising transportation and providing you with charter documents (on the basis of performing our contract with you) and providing you with any special assistance you require (where you give us your consent).
• To contact you with information about your bookings and support services. We will use your contact details to send you communications which relate to your booking or services you have requested. The types of information usually included would be: emails responding to enquiries, providing you with charter documents, alerting you to changes or responding to any complaints you have. We do this in order to fulfil our contract with you and on the basis of our legitimate business interest of providing you with customer service.
• To provide assistance with online bookings. We may collect information when you enter it into forms on our website but do not complete your booking. We do so in order to offer assistance in case you are experiencing difficulties using our website.
• To enable you to partake in a competitions, offers or complete a survey. We do this to perform our contract with you or for our legitimate events of studying how customers use our services, develop them and grow our business.
• To send you marketing communications. We will use your information to contact you in order to keep you up to date with the latest news, offers, events, sales, brochures, promotions and competitions that we consider may be of interest or relevant to you. We will only do this when we have your consent to do so or on the basis of our legitimate interest to provide you with customer service.
• To personalise your customer experience and improve our service. We use your information to provide you with a more personalised service. This might include personalising the communications we send to you with preferences, sending you only advertising that we think you might like and/or enhancing your charter experience (on the basis of our legitimate interests to present you with the right kinds of products and services).We may also record and/or monitor calls in order to improve our customer service.
• To ensure security and protect our business interests. In certain circumstances, we use your information to ensure the security of our services, buildings, and people, including to protect against, investigate and deter fraud, unauthorised or illegal activities, systems testing, maintenance and development (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so);
• To process your job applications. We will use your information to process any job applications that you submit to us, whether directly or via an agent or recruiter (speculatively or in response to any ad) (on the basis of our legitimate interest to recruit new employees or contractors);
• To optimise our sites and app. If you use our site or apps, we will use your information to ensure that the content from our website is presented in an effective manner for you and your device, to provide you with access to our site and app in a manner that is effective, convenient and optimal, and to provide you with content that is relevant to you, using site analytics and research and in certain circumstances combining that with other information we know about you (on the basis of our legitimate interests to operate and present an effective and convenient website to our website users);
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. This is necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy);
• To conduct research. We use your information to carry out aggregated and anonymised research about general engagement with our services and systems, or if you choose to participate in customer surveys, consumer focus groups and research (on the basis of our legitimate interests to improve our products, services and customer service); and
• To comply with our legal obligations. In certain circumstances, we will need to use your information to comply with our legal obligations, for example to comply with any court orders (on the basis of our legitimate interests to comply with a legal obligation).

Marketing
When we will get in touch with you
One of the other reasons we sometimes collect your information is so that we can form a view on what we think you may want or need, or what may be of interest to you. With this information we decide which products, services and offers may be relevant for you and what marketing you may be interested in.

We keep you up to date with our latest offers, partnerships, sales, promotions, competitions (or those of our partners) that we think might be of interest/relevance to you.

We will only contact you in this way if:
• You have signed up to receive marketing communications from us or one of the other Partner companies and have not later told us that you don’t want to hear from us.
• You have made a booking with us and have not told us that you do not want to hear from us.

We never want to send our marketing to someone who isn’t interested in receiving this content. If you have decided that you no longer wish to hear from us, you can unsubscribe from marketing by clicking on the ‘unsubscribe’ link included in all of our emails or by contacting us via the contact information below.

Third parties and marketing
We do not pass your information to other parties for marketing purposes unless you agree to us doing so. We will get your express opt-in consent before we share your personal data with any third party company for marketing purposes.

The marketing material we send to you may occasionally also include information about selected business partners who provide services closely related to our own product.

When do we share your personal data?
In order to provide you with the services and on the lawful grounds described above, we may share your personal information with third parties such as:
• Third party suppliers we work with to provide your booking and our other services to you. We may share your information with parties such as port authorities.
• Other suppliers that we work with in connection with our business. We share your information with third party suppliers that we use to provide services in connection with the experiences we offer to you. This might include marketing agencies and/or companies that run our marketing campaigns, IT developers, service providers and hosting providers, third parties that manage promotions or competitions, third party software companies, site analytics providers and credit card screening companies;
• Port authority and/or other government authorities. Sometimes we have to provide ‘Advance Passenger Information’ about you to port authorities of the country of your travel destination. This would usually be the basic information contained in your passport but the laws of certain countries may require additional information. We will provide this information when we are required to do so.
• Third parties for marketing. Your personal data may be processed on our behalf by our trusted third party suppliers to assist and help us in consumer classification which enables more accurate and relevant marketing. We share your information with any third party that you consent to our sharing your information with for marketing purposes. We may also share personally identifiable information and non-personally identifiable information internally with our sister-brand. We do this in order to enhance your customer experience.
• Courts or advisors. We may have to share your information with other third parties (such as legal, accountants or other advisors, regulatory authorities, courts and government agencies) to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law; and

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

When do we send your data outside the EEA?
We will only send your data outside the European Economic Area (EEA) to:
• follow your instructions
• comply with a legal duty
• work with our suppliers and third parties who we use to help deliver our services
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. If we do transfer information to parties outside the EEA, we will make sure that it is given a similar degree of protection.

Your personal data rights
We want you to feel reassured that you have control of your personal information. With this in mind, we have explained below the rights you have in relation to the personal information we hold about you:
• The right to be advised of how we will use your personal information. This is set out in this privacy policy and we do our best to provide you with as much information as we can at the point at which you pass us your data.
• The right to ask us to correct any information you believe is incorrect.
• The right to ask us to not to use your information for marketing purposes.
• The right to receive a copy of the personal data we hold about you or to request that we transfer this to another service provider.
• In certain circumstances, the right to ask us to stop using information about you.
• The right to ask us to limit or cease processing or erase information we hold about you in certain circumstances.
• The right to withdraw consent that you have provided to us to use your personal information.

Exercising your rights?
You can exercise these rights over your data by contacting us via the contact details below or by checking the applicable boxes on forms where we collect your information to tell us that you don’t want to participate in marketing. You can also unsubscribe from any marketing circulation lists by clicking the ‘unsubscribe’ link.

We will comply with your requests, unless we have a lawful reason not to do so. We may need you to provide additional details to confirm your identity in order to process your request.

Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long do we keep your data for?
We will only keep your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal accounting or reporting requirements.

We operate a data retention policy and look to find ways to reduce the amount of information we hold and the length of time we hold it for.

By law we have to keep basic information about booking and our customers for six years for legal claims and tax purposes.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

How to contact us
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Data Protection Officer, Island Sailing, 126 New King’s Road, London, SW6 4LZ

Please contact us in the first instance if you have any concerns. If we are unable to resolve your concern, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ICO or the relevant data protection authority where you live.

Other privacy information
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Changes to this privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Cookies
This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this site work properly, to allow you to make your travel booking or other purchases, and to enable Island Sailing Limited to fulfil your purchase requests. Other types of cookie help us to provide you with a good experience when you browse our site, allow us to improve our site or the way we provide our service to customers.

You can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). However, if you choose to remove cookies parts of the site may not work properly or your use of the site may be impaired.

In order to help us maintain and improve our service to you we also use ‘cookies’ to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which, in turn, allows us to recognise the computer used to access our site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next.

We use third-party application service providers to perform some tracking functions. These companies may use cookie-based information about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click-throughs from the site. We may disclose information of this nature in aggregate form to third parties but personal information on individual visitors will not be passed on to any third party.

As with many websites we use Google services which improve content and keep it free. When we integrate with Google services we share information with Google and Google will use your personal data when you give consent on our site. These cookies provide data to allow us to understand user behaviour and marketing performance across our Site.

Analytics cookies help us to understand how customers use our website. This allows us to group those with similar behaviours into segments, ultimately helping us to develop ways to improve our services. We use Internet advertising cookies to measure the effectiveness of our advertising, understanding which advertising you click on and interact with. We then may use this to create user profiles and group those with similar behaviours into segments to improve the efficiency and relevance of our advertising.

The cookie information may be shared with partners and Google platforms. Further information about how Google use your personal data Google’s Privacy & Terms site

See also our Terms of Use